Complimentary shipping on all U.S. orders over $100 is valid in the continental U.S. only for ground delivery. Eligible customers must select free shipping during checkout in order to receive complimentary shipping. No adjustments can be made on previous purchases. Offer is non-transferable and subject to change without notice. Offer not valid on pre-order items. Offer valid exclusively at www.BenSherman.com. No cash value. Void where prohibited by law.
Orders placed before 1:00 pm EST will generally be shipped out on the same day*. Orders placed after 1:00 pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground, 2-Day Shipping, and Overnight Shipping. We do not currently ship to any PO Box or APO/FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
In stock orders: Orders are authorized and processed real-time, so canceling an in stock order is very difficult. If you need to cancel, please call Customer Service at 888-986-8143 or 714-361-3909 or email HERE as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund.