Returns

WHAT IS YOUR RETURN POLICY?

Effective Date: March 2017

Ben Sherman will accept returns for items purchased on the Ben Sherman online store that are received back within 30 days from delivery date for a refund. Returns received back after 30 days from delivery date will not be accepted. We do not do exchanges. You may return for a refund and place a new order for the item, size, and color of your choice. Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.

All returns MUST meet the following criteria:

  • Unworn
  • Unwashed
  • No scents or odors
  • No rips or tears
  • No other signs of being worn
  • All tags must be attached
  • All original packaging must be included
  • No COD (Cash/Check on Delivery) packages will be accepted

How to Return an Item?

All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by clicking below:

WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Ben Sherman and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.

HOW DO I UPDATE MY ACCOUNT INFORMATION?

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.