Delivery Information


We offer the following delivery options. Deliveries are not made on Saturdays, Sundays or on public holidays. A specific time slot cannot be specified with any of our delivery options. Please refer to the Terms and Conditions of Sale.

 

We accept orders from and deliver to the following countries:


United Kingdom, Republic of Ireland, Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Spain, Sweden, Bahrain, Brazil, China, Egypt, Hong Kong, India, Japan, Kuwait, Lebanon, Libya, Oman, Qatar, Russia, Saudi Arabia, UAE.

 

Due to the high volume of orders we receive during our Sale periods and to ensure you receive your items within our published timescales, we will be temporarily suspending our Next Day Delivery service. Standard Delivery will continue to be available and offers delivery within 3-5 working days. For more details on last order dates for Christmas please refer to the table below.


Last delivery dates for Christmas


DestinationStandard
United Kingdom, Channel Islands and the Isle of Man 18th December
Republic of Ireland & Europe (excluding Russia) 14th December
Rest of the World 14th December

Delivery Charges and estimated delivery times


DestinationDelivery MethodEstimated Delivery TimeDelivery Charges
United Kingdom, Channel Islands and the Isle of Man Standard 3-5 days £4 or free for product orders of £100 or more
United Kingdom, Channel Islands and the Isle of Man Next Working Day 1 day (delivered next working day on orders placed before 12pm) £6
Republic of Ireland & Europe (excluding Russia) Standard 3-6 days €10 or free for product orders of €120 or more
Republic of Ireland & Europe (excluding Russia) Next Working Day 1 day (delivered next working day on orders placed before 12pm) €18
Bahrain Standard 3-4 days £20 / €26
Brazil Standard 8 days £25 / €32.50
China Standard 7-10 days £22 / €32.50
Egypt Standard 3-4 days £20 / €26
Hong Kong Standard 3-5 days £15 / €20
India Standard 6-8 days £15 / €20
Japan Standard 3-5 days £25 / €32.50
Kuwait Standard 3-4 days £20 / €26
Lebanon Standard 3-4 days £20 / €26
Libya Standard 4-5 days £22 / €30
Oman Standard 3-4 days £20 / €26
Qatar Standard 3-4 days £20 / €26
Russia Standard 4-8 days £26 / €33
Saudi Arabia Standard 4-5 days £25 / €32.50
UAE Standard 3-4 days £15 / €20

Please note that orders placed after the Next Day Delivery cut off time will be delivered within 2 working days.

Next Day orders placed on holidays will also be delivered within 2 working days following the holiday.

Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this when you try to place the order. Please note that we are unable to ship to BFPO addresses so please use an alternative address.

You will be required to sign for your delivery. If we are unable to deliver, our carrier may return your parcel to its depot and leave a note explaining where your parcel is and how you can rearrange delivery or collect your parcel. If delivery is not rearranged or your parcel collected it will be returned to our warehouse. Please contact us at  webhelp@bensherman.co.uk  to arrange redelivery in these circumstances. You may be responsible for additional delivery charges on any redelivery.

Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. Sometimes orders may take longer to fulfil and certain services may be removed during our seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather. If your delivery does not arrive when expected, please contact us on  webhelp@bensherman.co.uk . Please note that if your delivery does not arrive within 30 days of Dispatch Confirmation you are entitled to a refund. Please see our Cancellation and Returns policy for details of how to apply for a refund.

All our products are sold on a delivery duty unpaid basis. If your delivery address is outside the European Union (EU) you may have to pay import duties and taxes which are levied once a shipment reaches your country. You are responsible for any such duties and taxes. Please check with your local customs or tax office for further details .

Orders to Russia: Your order will be subject to import duty and tax charges. Customers who purchase in excess of €1000 online per month are charged 30% duty based on the value of the goods that are over €1000.

For all orders being delivered to Russia, you are required to submit your name, passport number and issue date via an online. You will receive a link to the portal once your order has been despatched from our warehouse. No upload of passport image or brokerage documents is necessary. If no ID information is received, the parcel is returned to the Ben Sherman and your order will be cancelled.

 

Click and Collect

If you are resident in the UK, Germany or the Netherlands you can choose our free Click & Collect service, where you can opt to collect your item from one of our Ben Sherman full price or outlet stores in the UK, Germany, the Netherlands. During the checkout process simply select your nearest Ben Sherman full price or outlet store for collection. As soon as your item is in store we will send you an email confirming that it is ready for collection. In general, your item should be ready for collection within 3-5 working days from order confirmation.

We will hold your item in store for 7 days. If you have not collected the item within this time, and we have not heard from you, then it will be returned to our warehouse, and you will be refunded for the item. We will aim to refund you within 30 days of the item arriving at our warehouse. You can email us at webhelp@bensherman.co.uk to tell us that you would like us to keep your item in store for a longer period, and we will keep the item at the applicable store for a further period.

When you come to collect your item please bring your order confirmation details which shows your Click & Collect order number and payment card. If you have paid using PayPal please bring some form of photo ID.

Please note we do not offer the Click & Collect service from Ben Sherman concessions.

 

Contact Us


If you have any questions about delivery, please contact us via webhelp@bensherman.co.uk.

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