We offer the following delivery options. Deliveries are not made on Saturdays, Sundays or on public holidays. A specific time slot cannot be specified with any of our delivery options. Please refer to the Terms and Conditions of Sale.
We accept orders from and deliver to the following countries:
United Kingdom, Republic of Ireland, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Sweden, Spain.
Delivery Charges and estimated delivery times
|Destination||Delivery Method and Carrier||Estimated Delivery Time from Order Confirmation||Delivery Charges (price per parcel)|
|United Kingdom, Channel Islands and the Isle of Man||Standard – UK Mail||3-5 days||£4 or free for product orders of £100 or more|
|United Kingdom, Channel Islands and the Isle of Man||Next Working Day – UK Mail||1 day (delivered next working day on orders placed before 12pm)||£6|
|Republic of Ireland & Europe (excluding Russia)||Standard – Fedex||3-6 days||€10 or free for product orders of €120 or more|
|Republic of Ireland & Europe (excluding Russia)||Next Working Day – Fedex||1 day (delivered next working day on orders placed before 12pm)||€18|
Please note that orders placed after the Next Day Delivery cut off time will be delivered within 2 working days.
Next Day orders placed on holidays will also be delivered within 2 working days following the holiday.
Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this when you try to place the order. Please note that we are unable to ship to BFPO addresses so please use an alternative address.
You will be required to sign for your delivery. If we are unable to deliver, our carrier may return your parcel to its depot and leave a note explaining where your parcel is and how you can rearrange delivery or collect your parcel. If delivery is not rearranged or your parcel collected it will be returned to our warehouse. Please contact us at email@example.com to arrange redelivery in these circumstances. You may be responsible for additional delivery charges on any redelivery.
Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. Sometimes orders may take longer to fulfil and certain services may be removed during our seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather. If your delivery does not arrive when expected, please contact us on firstname.lastname@example.org. Please note that if your delivery does not arrive within 30 days of Dispatch Confirmation you are entitled to a refund. Please see our Cancellation and Returns policy for details of how to apply for a refund.
If you have any questions about delivery, please contact us via email@example.com.