Terms & Conditions

Welcome to bensherman.com.

This part of our website is important and sets out all the information you will need to use our website and to buy products from our online shop. Please read this information carefully before using our website. Please note that this information may change from time to time so please ensure that you check this information before using the website or placing an order through our online shop.

  • COMPANY INFORMATION

    This tells you who we are and how to contact us.

  • WEBSITE TERMS OF USE

    These terms of use set out the rules for using our website. By using our website you must agree to comply with these terms of use.

  • PROMOTIONS

    Important information regarding current promotions.

  • TERMS AND CONDITIONS OF SALE

    These terms and conditions set out what we will do and what we expect of you in order to buy any products from our website. When you place an order through the website you will need to tick a box to say that you agree to these terms and conditions. Please make sure that you read these terms and conditions carefully and that you understand them before placing an order.

  • DELIVERY

    This tells you the list of countries to which we deliver, estimated delivery times and costs of delivery.

  • CANCELLATION AND RETURNS POLICY

    If you want to cancel an order or return any products you have bought through our website, these rules tell you how and in what circumstances you can do so.

  • PRIVACY POLICY

    We take your privacy very seriously. Our privacy policy sets out how we will treat your information, what we do with it and who to contact if you have any problems.

  • COOKIES POLICY

    We use cookies on our website. This policy describes what a cookie is, what cookies we use, why we use them and how we use the information we collect using cookies. Please note that if you block our cookies, you may not be able to use our website to buy products.

  • SECURITY POLICY

    Our security policy tells you what we do to make your visit to our website as secure as we can.

  • FAQs

    Our Frequently Asked Questions include most of the answers to questions you may have on buying products from our site. If you have a question, try looking here first.

COMPANY INFORMATION

We operate the website www.bensherman.com.

We are Ben Sherman Group Limited, a company registered in Northern Ireland under company number NI272297. Our registered office is at 20 Portadown Road, Lurgan, County Armagh BT66 8RE.

Our main trading address is 2 Eyre Street Hill, London EC1R 5ET.

Our VAT number is GB 575 5627 06.

We are part of the Oxford Industries, Inc. group of companies (www.oxfordinc.com)

If you want to contact us for any reason, please email webhelp@bensherman.co.uk or contact us by post at our trading address set out above.

The ‘BEN SHERMAN’, ‘PLECTRUM’, ‘HERITAGE OF MODERNISM’ and ‘EC1’ words and devices are registered or unregistered trade marks of Ben Sherman Group Limited or its group companies which are protected by national and international laws. All rights are reserved. Unauthorised use or reproduction is prohibited.

All other third party trade marks belong to their respective owners. All rights reserved. Unauthorised use or reproduction is prohibited.

WEBSITE TERMS OF USE

These Terms of Use and any information or policies referred to in these Terms of Use sets out the terms on which you may make use of our website www.bensherman.com ("our site"), whether as a guest or as a registered user.

We may change these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.

Please read these Terms of Use carefully before you start to use the site. If you use the site, you indicate to us that you accept these Terms of Use and that you agree to comply by them. If you do not agree to these Terms of Use, please do not use our site.

  • Site Availability

    We will do our utmost to ensure that the site is available and not interrupted. However due to the nature of the internet we cannot guarantee that the site will always be available or error-free. Please note that the site may be unavailable due to maintenance, technical issues or matters beyond our control.

    In addition we may withdraw, suspend or amend the service we provide on our site without notice at any time or close the site indefinitely. We may also restrict access to some parts of our site, or our entire site, to users who have registered with us.

  • Registration

    You may need to register with us to take advantage of any competitions, promotions, offers or any features we may offer from time to time on the site.

    During the registration process you must choose a username and password. You must keep your username and password safe and confidential and you must not disclose it to anyone else. You must not allow anyone else to use your username and password.

    If you think someone else may know your username or password, you must change it. If you think that anyone else may have accessed your account, with or without using your username or password, please contact us immediately at webhelp@bensherman.co.uk.

    We may disable any username or password at any time if we think you have not complied with these Terms of Use or if there has been unauthorised access to your account.

  • Shopping from our site

    Our Terms and Conditions of Sale set out the terms and conditions which apply to the sale of products on this site. You will need to agree to these Terms and Conditions of Sale in order to shop from our site. Please read them carefully.

  • Information about you and your visits to our site

    Our Privacy Policy tells you how we hold and use your personal information. We use cookies on our site so please read our Cookies Policy for further information. You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

  • Security

    We take security very seriously. Please read our Security Policy for more information.

  • Your conduct

    You must at all times use the site in a responsible and legal manner. You must comply with the spirit of the following standards as well as the letter.

    You must not use our site in any way that causes, or is likely to cause, our site or access to it to be interrupted, damaged or impaired in any way. In particular, you must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    You are responsible for all electronic communications and content sent from your computer to us.

    You must not use our site:

    • for any business or commercial use or purpose;
    • in connection with a criminal offence of other unlawful or illegal activities;
    • for fraudulent purposes;
    • to send, use or reuse:
    • illegal, offensive, discriminatory, abusive, indecent, defamatory, obscene or menacing material;
    • material which is in breach of copyright, trade mark, duties of confidence, privacy or any other right; or is otherwise damaging to third parties or objectionable;
    • material which contains chain letters, mass mailings or any "spam";
    • for any advertising, promotional or marketing activities;
    • to cause annoyance, inconvenience or needless worry or anxiety.
  • Your contributions and material

    If you make use of any features on our site which allow you to upload material or interact with other users of the site, we will treat any material you upload or contributions you make as non-confidential and non-proprietary. We have the right to use, copy, distribute and disclose to third parties any such material or contributions for any purpose.

    We will not be responsible, or liable to any person, for the content or accuracy of any materials posted by you or any other user of our site.

  • Restrictions on the use of materials

    We either own or license all intellectual property rights in our site and in the material published on it. Our site and the material published on it are protected by copyright and trade mark laws and treaties around the world. All rights are reserved.

    Unless we say otherwise, you may access the materials on our site solely for your personal use. You may not modify, copy, publish, display, transmit, adapt or in any way exploit the materials on our site. You may not publish, display, or commercially exploit any material from us or other owners of intellectual property displayed on the site unless you request and receive prior written permission from us or other owners of the intellectual property.

    If we or any other owners of the intellectual property grant permission, you may not change or delete any author credit, trade mark legend or copyright notice. You must follow and observe all additional copyright notices or other restrictions contained on this site.

  • Trade marks

    The ‘BEN SHERMAN’, ‘PLECTRUM’, ‘HERITAGE OF MODERNISM’ and ‘EC1’ words and devices are registered or unregistered trade marks of Ben Sherman Group Limited (or its group companies) which are protected by national and international laws. All rights are reserved. Unauthorised use or reproduction is prohibited.

    All other third party trade marks belong to their respective owners. All rights reserved. Unauthorised use or reproduction is prohibited.

  • Linking to our site

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link from any website that is not owned by you.

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We may withdraw linking permission without notice. The website from which you are linking must not contain any material which in not permitted on this site (see your conduct for details).

  • Links from our site

    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We do not endorse or take responsibility for the content, advertising, products or other materials made available through any other site and we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

  • Reliance on information posted

    Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We have no liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

  • Our site changes regularly

    We aim to update our site regularly, and may change the content at any time. However, we do not have any duty to update or correct releases, presentations or other materials on this site. While we have attempted in good faith to ensure that the information presented here is accurate, there may be technical and factual inaccuracies or errors and you should note that any of the material on our site may be out of date at any given time.

    This site is provided for the purpose of providing information to customers, employees, shareholders, other investors and the general public about us and our products and services.

  • Breach of these Terms of Use

    If you fail to comply with or breach these Terms of Use (or we have reasonable grounds to believe that you have breached these Terms of Use) we may take all or any of the following actions:

    • immediate, temporary or permanent withdrawal of your right to use our site and its associated services;
    • immediate, temporary or permanent removal of any content or contributions you have made or uploaded to our site;
    • issue of a warning to you;
    • commence legal proceedings against you;
    • disclosure of such information to law enforcement authorities or third parties as we reasonably feel is necessary.

    These actions are not limited, and we may take any other action we reasonably deem appropriate.

  • Our liability

    Our site and the contents of the site are intended for private, domestic and consumer use only.

    To the extent permitted by law, our site and the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

    To the extent permitted by law, we, other members of our group of companies and third parties connected to us exclude all liability for:

    • any conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
    • any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the site or to your downloading of any material posted on it, or on any website linked to it;
    • your use of third party websites linked from our site;
    • any failures, interruptions, delays or other matters of a similar nature arising out of circumstances beyond our reasonable control;
    • any loss of profit or revenue, loss of data or any indirect losses or damage incurred by any user in connection with the site or in connection with the use, inability to use, or results of the use of the site and any materials posted on it whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

    We do not limit or exclude our liability in any way for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

    Nothing in these Terms of Use affects your statutory rights as a consumer.

  • Forward looking statements

    This site may contain forward-looking statements with respect to anticipated future results, which are subject to risks and uncertainties that could cause actual results to differ materially from anticipated results. The risks and uncertainties include, but are not limited to, general economic and apparel business conditions, continued retailer and consumer acceptance of our products, and global manufacturing costs, as well as additional risk factors disclosed in the current Form 10-K of our parent company, Oxford Industries, Inc., on file with the United States Securities and Exchange Commission. These forward-looking statements may change along with the assumptions upon which they are based. Our goals may also change and our results may be worse than any predictions we make.

  • Third Parties

    The Contracts (Rights of Third Parties) Act 1999 is expressly excluded from these Terms of Use.

  • Jurisdiction and applicable law

    These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

  • Contact us

    Questions, comments and requests regarding these Terms of Use are welcomed. Please use the contact details on the Company Information page.

TERMS AND CONDITIONS OF SALE

This page (together with the documents referred to on it) sets out the terms and conditions on which we will supply any of the products ("products") listed on our website www.bensherman.com ("our site") to you.

We may change these Terms and Conditions of Sale at any time by amending this page. You should check this page prior to ordering anything from our site to take notice of any changes we have made, as they are binding on you.

Please read these Terms and Conditions of Sale carefully and make sure that you understand them, before ordering any products from our site. If you order any products from our site, you will need to indicate your agreement to them by ticking the box marked “Terms and Conditions of Sale” on the Checkout page. If you do not agree to these Terms and Conditions of Sale you cannot buy any products from our site.

Please print and keep a copy of these Terms and Conditions of Sale for your records.

  • Information about us

    Information about us can be found on the Company Information page.

  • Using our site

    Our Website Terms of Use apply to your use of our site. Please read them carefully.

  • Information about you and your visits to our site

    Our Privacy Policy tells you how we hold and use your personal information. We use cookies on our site so please read our Cookies Policy for further information. You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

  • Security

    We take security very seriously. Please read our Security Policy for more information.

  • Who can buy from our site

    You can only place an order through our site if:

    • you place your order from and your delivery address is in the list of countries set out on the Delivery page; and
    • you are at least 18 years of age.
  • Placing an order

    When you place an order with us, we will send you an email acknowledging receipt of your order and containing the details of your order. Please check this email carefully and contact us if anything is incorrect. This email is not an acceptance of your order, just a confirmation that we have received it.

    No contract is formed between us until we send you a further email confirming that your order has been accepted and your goods have been dispatched (“Dispatch Confirmation”). Payment will be taken when we accept your order shortly before dispatch. Only those products listed in the Dispatch Confirmation will be included in the contract formed between us.

    All orders are subject to acceptance and availability.

    When placing an order you confirm to us that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or PayPal account used to place your order and that there are sufficient funds to cover the cost of the products you have ordered.

  • Delivery

    Please see the Delivery page for the list of countries to which we deliver, estimated delivery times and costs of delivery. The delivery options available and cost of delivery for your order will be as stated on the product detail page and the Checkout page at the time of order. A specific time slot cannot be specified with any of our delivery options.

    Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this when you try to place the order.

    Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries.

    Sometimes orders may take longer to fulfil and certain services may be removed during our seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather.

    Please note that you have a right to cancel an order if your product is not delivered within 30 days of the Dispatch Confirmation for that product. Further details of this cancellation right are set out in our Cancellation and Returns Policy.

  • Prices

    The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. All prices include VAT but exclude delivery costs and any import duties and taxes. Delivery costs will be confirmed at Checkout and can be found here (Delivery).

    All our products are sold on a delivery duty unpaid basis. If your delivery address is outside the European Union (EU) you may have to pay import duties and taxes which are levied once a shipment reaches your country. You are responsible for any such duties and taxes. Please check with your local customs or tax office for further details.

    Product prices and delivery charges may be changed at any time. Changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

    Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices in our Dispatch Confirmation so that, where a product's correct price is less than our stated price at the time of your order, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you that we are rejecting it.

    If a pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price even if we have sent a Dispatch Confirmation.

  • Value Added Tax

    Pursuant to the prevailing rules and regulations in force, all transactions concluded via the site are subject to Value Added Tax (VAT).  In this regard and pursuant to Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006, on the common system of VAT, where the delivery address for product(s) is located in an EU member state, applicable VAT may, in certain circumstances, be at the prevailing rate of the EU member state where the product(s) are to be supplied (rather than the prevailing VAT rate applicable in the United Kingdom).

  • Payment

    Payment for all products must be by credit or debit card or through PayPal in pounds sterling or Euros.

    We accept payment from the card issuers listed on the site. We will not charge your credit or debit card or PayPal account until shortly before we dispatch your order.

    Acceptance of payment may be dependent on the card issuer who may require security information to be entered or validation checks to be carried out as part of their secure payment system. If payment is not accepted, you will be notified of this. Payment made via PayPal is subject to PayPal’s terms and procedures.

  • Cancelling an order and returning products

    Full details of how to cancel an order or return or exchange a product are set out in our Cancellation and Returns Policy.

  • Ownership and Responsibility for Products

    The products will be your responsibility from the time the products are delivered to your delivery address. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery

    costs.
  • Product Information

    Our site is continually being updated. We take care to make sure that all details, descriptions and prices of products appearing on the site are correct. However mistakes can be made and we may refuse orders where product information is incorrect, including prices and promotions.

    We try hard to make sure that pictures and photographs contained on the website are as accurate as possible, however variations may occur. Colours of the products shown on the site may vary according to a number of factors including your computer monitor, browser and display settings. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

    Although we make every effort to ensure sizes and measurements are accurate as possible, they are only approximate and variations may occur. Unless otherwise indicated, sizes indicated are UK sizes. Please see our Size Guide for further details on sizing and how to measure yourself.

    Any promotions offered on the site may not be available in store and vice versa.

  • Our liability

    Any product purchased from us through our site will on delivery conform in all material respects with its description, be of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.

    The products sold on our site are provided for private domestic and consumer use only. We are not responsible for any loss of profit or revenue, loss of data or any indirect losses or damage of any type arising for any reason, including negligence, breach of contract or otherwise even if foreseeable.

    We do not limit or exclude our liability in any way for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

    You have certain statutory rights as a consumer in respect of the conformity of products with their description, the quality of products and their fitness for purpose. Nothing in this section affects your statutory rights.

  • Written communications

    Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  • Notices

    All notices given by you to us must be given to us at our address or email address given on the Company Information page. We may give notice to you at either the email or postal address you provide to us when placing an order or by posting changes on our site. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or 3 days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

  • Events outside our control

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including adverse weather, strikes or other industrial action, riot or civil commotion.

  • General

    Any failure by us to insist upon strict performance of any of your obligations under these Terms and Conditions of Sale or any contract with us, or any failure by us to exercise any of the rights or remedies to which we are entitled, is not a waiver by us of such rights or remedies and will not relieve you from compliance with such obligations. Any waiver must be agreed by us in writing.

    We intend to rely upon these Terms and Conditions of Sale and any document expressly referred to in them in relation to the subject matter of any contract between us.

  • Changing these Terms and Conditions of Sale

    We may change these Terms and Conditions of Sale and any of our policies from time to time. You will be subject to the policies and Terms and Conditions of Sale in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions of Sale before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions of Sale, unless you notify us to the contrary within seven working days of receipt by you of the products).

  • Third party rights

    A person who is not party to these Terms and Conditions of Sale or a contract between us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

  • Law and Jurisdiction

    Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales.

    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to any such contracts or their formation.

  • Contact us

    Questions, comments and requests regarding these Terms and Conditions of Sale are welcomed. Please use the contact details on the Company Information page.

DELIVERY

We offer the following delivery options. Deliveries are not made on Saturdays, Sundays and on public holidays. A specific time slot cannot be specified with any of our delivery options. Please refer to the Terms and Conditions of Sale.

We accept orders from and deliver to the following countries:

United Kingdom, Republic of Ireland, Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Spain, Sweden

Delivery Charges and estimated delivery times

DestinationDelivery Method and CarrierEstimated Delivery Time from Dispatch ConfirmationDelivery Charges (price per parcel)
United Kingdom, [Channel Islands and the Isle of Man] Standard – Royal Mail 2-3 days £4.95 or free for product orders of £100 or more
Republic of Ireland, Andorra, Belgium, France, Germany, Luxembourg, Monaco, Netherlands Standard - SGM 2-3 days €10 or free for product orders of €120 or more
Austria, Denmark, Liechtenstein Standard - SGM 3-4 days €10 or free for product orders of €120 or more
Czech Republic, Italy, San Marino, Spain Standard - SGM 3-5 days €10 or free for product orders of €120 or more
Finland, Hungary, Portugal, Sweden Standard - SGM 4-5 days €10 or free for product orders of €120 or more
Greece Standard - SGM 4-6 days €10 or free for product orders of €120 or more

Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this when you try to place the order.

You will be required to sign for your delivery. If we are unable to deliver, our carrier may return your parcel to its depot and leave a note explaining where your parcel is and how you can rearrange delivery or collect your parcel. If delivery is not rearranged or your parcel collected it will be returned to our warehouse. Please contact us at webhelp@bensherman.co.uk
to arrange redelivery in these circumstances. You may be responsible for additional delivery charges on any redelivery.

Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. Sometimes orders may take longer to fulfil and certain services may be removed during our seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather. If your delivery does not arrive when expected, please contact us on webhelp@bensherman.co.uk. Please note that if your delivery does not arrive within 30 days of Dispatch Confirmation you are entitled to a refund. Please see our Cancellation and Returns policy for details of how to apply for a refund.

Contact us

If you have any questions about delivery, please contact us via the address or email address given on the Company Information page.

CANCELLATION AND RETURNS POLICY

If you want to cancel an order or return any items you have bought from our site, please read this Cancellation and Returns Policy carefully.

  • Cancellation before despatch

    If you have not yet placed an order you can remove any of the items in your basket prior to Checkout. Payment will not have been taken by us at this point.

    If you have placed an order but not received a Dispatch Confirmation from us you may be able to cancel your order prior to despatch. Please contact us on webhelp@bensherman.co.uk
    and we will do our best to cancel your order. Please note that the ordering and despatch process is rapid and it may not be possible for us to successfully cancel your order before despatch. If we are able to cancel your order prior to despatch and payment has been taken, we will refund the payment you have made as soon as possible and usually within 10 days. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If we are not able to cancel your order prior to despatch, please follow the Returns procedure.

  • Cancellation for non-delivery

    If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order. Please contact us on webhelp@bensherman.co.uk if your delivery has not arrived by its estimated due date. If your products have still not arrived within the 30 day period and you wish to cancel your order please contact us on webhelp@bensherman.co.uk giving details of your missing order and we will provide a refund. We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date your email. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If your products arrive after cancellation please return them to us following the procedure for our 28 Day Returns Policy. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. If you are in Greece, Italy or Portugal please contact us at webhelp@bensherman.co.uk to arrange collection.

  • Returns

    • Our 28 Day Returns policy

      If the product is not faulty you may return any product you have purchased to us in its original condition within 28 days of the date it was delivered to you and receive a refund. In order to take advantage of this, you must (a) complete, sign and date the returns form included with our original delivery and return the products to us using the prepaid returns postage labels attached to the returns form; and (b) return the product to us in its original packaging with any seals and shrink-wrap intact and tags and labels attached using the prepaid returns postage label attached to the returns form. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.

      We do not accept returns of underwear or swimwear under our 28 Day Returns policy. If we consider any returned product to have been used/worn/washed or tags or labels are missing or removed, we may reject the return and not to give a refund.

      We do not provide prepaid returns postage labels in Greece, Italy or Portugal. If your delivery address is in any of these countries, please contact us at webhelp@bensherman.co.uk within the 28 days period to arrange collection of your products.

      We will issue a refund for the price you paid for the products (including standard delivery charges) within 10 working days of the date we receive the returned item(s). We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. Our 28 Day Returns policy does not affect your statutory or other legal rights.

    • Legal Cooling Off Period

      In addition to our 28 Day Returns policy, by law, customers in the European Union also have the right to withdraw from the purchase of an item within 7 working days of the day after the date the product is delivered. In order to exercise this right you must notify us by email at webhelp@bensherman.co.uk that you wish to exercise your statutory right to withdraw from your purchase. You should complete, sign and date the returns form included with our original delivery and return the products to us using the prepaid returns postage labels attached to the returns form within 21 days of giving notice of cancellation. We do not provide prepaid returns postage labels in Greece, Italy or Portugal. If your delivery address is in any of these countries, please contact us at webhelp@bensherman.co.uk to arrange collection of your products within 21 days of your notice of cancellation. Where possible, please use or include with the product being returned, all original boxes, instructions/documents and wrappings.

      We will issue a refund for the price you paid for the products (including standard delivery charges) as soon as possible and in any event within 30 days of your notice of cancellation. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase.

      Please note that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product´s instructions, documents and wrappings when returning the product, the product being damaged or not in the same condition as you received it or (in the case of clothing or accessories) having been worn (other than for simply trying out the product).

      Details of this statutory right to withdraw and an explanation of how to exercise it are also set out in your Order Confirmation.

  • Defective Products

    If you think a product is defective you may return the product to us and, if having examined the product, we confirm by email that it is defective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, provide a replacement. In order to take advantage of our defective returns policy, you must (a) complete, sign and date the returns form included with our original delivery (giving a short description of the defect) and return the products to us using the prepaid returns postage labels attached to the returns form; and (b) return the product to us using the prepaid returns postage label attached to the returns form. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. Where possible, please use or include with the product being returned, all original boxes, instructions/documents, tags, labels and wrappings.

    We do not provide prepaid returns postage labels in Greece, Italy or Portugal. If your delivery address is in any of these countries, please contact us at webhelp@bensherman.co.uk to arrange collection of your products.

    We will issue a refund for the price you paid for the products (including all delivery charges) within a reasonable period of time and usually within 10 working days of the date that we confirm by email that your product is faulty. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase.

    If you have indicated to us that you wish to have a replacement product rather than a refund, we will provide such replacement product (subject to availability) as soon as we are able. You will not be liable for the delivery charges for the replacement product.

    Please note that you have statutory rights in relation to the condition and conformity of goods. This does not affect your statutory rights.

  • Contact us

    If you have any questions about cancellation or returns, please contact us via the address or email address given on the Company Information page.

PRIVACY POLICY

Ben Sherman Group Limited is committed to protecting and respecting your privacy. We are the data controller for the purposes of the Data Protection Act 1998. Our contact details can be found on the Company Information page.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

  • Information we may collect from you

    We may collect and process the following data about you:

    • Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter any competition or promotion and when you report a problem with our site;
    • If you contact us, we may keep a record of that correspondence;
    • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
    • Details of transactions you carry out through our site and of the fulfilment of your orders;
    • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
    • Information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  • Cookies

    We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate and, in particular, to allow you to shop from our site. Please see our Cookies Policy for further details.

  • Where we store your personal data

    The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    Our email campaigns are provided through Mailchimp, a service operated by Rocket Science Group LLC based in the United States. Email addresses and other profile information provided by you may be disclosed to Rocket Science Group LLC for the sole purpose of operating email campaigns on our behalf. Rocket Science Group LLC complies with the EU Safe Harbor framework as specified by the US Department of Commerce regarding the collection, use, and retention of data from the European Union. Details of their registration can be found here: http://safeharbor.export.gov/companyinfo.aspx?id=10039.

    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  • Uses made of the information

    We use information held about you in the following ways:

    • To ensure that content from our site is presented in the most effective manner for you and for your computer;
    • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
    • To carry out our obligations arising from any contracts entered into between you and us;
    • To allow you to participate in interactive features of our service, when you choose to do so;
    • To notify you about changes to our service.

    We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

    If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. However, we will not send any such information by electronic means to you if you purchased products as a guest user, unless you have consented to this.

    If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

    If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

    We use aggregate information about our users (e.g. 500 men under the age of 30 have ordered a specific product on a given day) for our own business and marketing purposes. We do not pass any such information onto any third party advertisers.

  • Disclosure of your information

    We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

    We may disclose your personal information to third parties:

    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
    • If Ben Sherman Group Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or Terms and Conditions of Sale and other agreements; or to protect the rights, property or the safety of Ben Sherman Group Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Your rights

    You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the address or email address on the Company Information page.

  • Third parties

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    In addition, where we offer the Facebook “like” button or any other functionality provided by a third party, the use of such services is subject to the privacy policies and terms of use of Facebook and such other third parties, and we do not accept any responsibility or liability for these policies and terms of use.

  • Access to information

    The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

  • Changes to our privacy policy

    Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

  • Contact

    Questions, comments and requests regarding this Privacy Policy are welcomed. Please use the contact details on the Company Information page.

COOKIES POLICY

  • What are cookies?

    Our site uses cookies to collect information about you. Cookies are small data files which are placed on your computer or other device by this site and which collect certain personal data about you. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this site and you may not be able to shop from this site.

    To find out more about cookies, including what they are, how to see what cookies have been set and how to manage and block them, please visit www.allaboutcookies.org

  • What cookies do we use on www.bensherman.com?

    Cookies help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for our site to operate and, in particular, to allow you to shop from our site.

    This table sets out the cookies we use and what we use them for.

    Cookie Name Purpose Category Ben Sherman Privacy setting What it does
    Google Analytics _utma This cookie tracks your visits to our site, helping us to understand how many times you visit Targeting Targeting Improve the overall performance of the website
    _utmc This cookie tracks the length of time you spend on our site, when you arrived, and approximately when you leave Targeting Targeting
    _utmb This cookie tracks the length of time you spend on our site, when you arrived, and approximately when you leave Targeting Targeting
    _utmz This cookie tells us where you visited us from e.g. if you came from a search engine, direct link etc. Targeting Targeting
    Magento frontend This cookie is used by our ecommerce platform - Magento. It is used to support the shopping cart and tells us that you are actively using the site. This way we can always know what the most popular products and pages are Strictly Necessary Strictly Necessary & Performance Remember how far through an order you are
    messageShown This cookie confirms that you are receiving the right message if you arrive at www.bensherman.com from the US Functional Functional Check to see you are receiving the right message depending on which site you are on
    Store This cookie tells us which store you have visited, for example if you're viewing the UK / Euro or German sites Strictly Necessary Strictly Necessary & Performance Remember which store you are on
    CART This tracks the items and other data such as quantities / size etc. that you have in your shopping cart Strictly Necessary Strictly Necessary & Performance Remember what's in your shopping cart
    is_returning This cookie lets us know if you are a returning visitor to the site Targeting Targeting Tells us if you are a returning visitor to the site
    ClickTale WRUID These cookies are used by Clicktale to differentiate between different users when they visit the site. They does not personally identify you in any way Targeting Targeting Improve the overall performance of the website
    WRIgnore Targeting Targeting
    Geo Location geo_ip_countrycode These cookies use geolocation to determine where you are from so we can show you the correct version of our website Strictly Necessary Strictly Necessary & Performance Remember which country you are from so we can show you the right content
    GET Strictly Necessary Strictly Necessary & Performance
    Criteo uid These cookies are not specific to our website. They allow a third party advertising network to target adverts to visitors based on the products they view on our website Targeting Targeting Send information to other websites so that advertising is more relevant to you
    evt Targeting Targeting
    tst Targeting Targeting
    uic Targeting Targeting
    dis Targeting Targeting
    Server SERVERID This cookie allows us to understand what servers users are viewing content from. We use this to improve performance on the website Strictly Necessary Strictly Necessary & Performance Improve the overall performance of the website
    Twitter PID This cookie enables us to have a "Tweet This" button on the page for you to share products you like Targeting Targeting Allows you to share pages with social media websites such as Facebook and Twitter
    Add This uid AddThis is a feature that allows visitors to bookmark and share pages via different social media networks Targeting Targeting
    uvc Targeting Targeting
    uit Targeting Targeting
    psc Targeting Targeting
    Google PREF This is a cookie that remembers references for their safe browsing api and Google Maps services Targeting Targeting  
    NID Targeting Targeting
    Threatmetrix thx_guid This is a cookie used by our anti-fraud solution provider to protect our website from fraudulent attacks Strictly Necessary Strictly Necessary & Performance Send information to other websites to check that you are not a fraudulent customer
    Cookie Settings preference This Cookie saves your cookie privacy settings Strictly necessary Strictly Necessary & Performance Remember your cookie privacy settings

     

  • How can you block cookies?

    You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, please note that if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

  • How do I opt out of Google Analytics?

    To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

  • When will the cookies expire?

    Except for essential cookies, all cookies will expire after [ ] months.

  • Contact details

    If you have any questions about our Cookies Policy, please contact us via the address or email address given on the Company Information page.

SECURITY POLICY

We take your security very seriously. Please read this Security Policy carefully.

  • Security Measures

    We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the site. To check that you are in a secure area of the site before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

    We do not retain or hold any of your credit or debit card details.

    However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure.  Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

    If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

    • Keep your account passwords private. Remember, anybody who knows your password may access your account and you will be responsible for any use or misuse of your account. Change your password immediately and contact us if you think anyone else knows your password. Our contact details can be found on the Company Information page;
    • When creating a password, try to use at least 8 characters. A combination of letters, numbers, symbols and different cases is best. Passwords are case sensitive. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this in ‘My Account’;
    • Avoid using the same password for multiple online accounts.
  • Disclosing your details

    We will never ask you to confirm any account, debit or credit card details via email. If you receive an email claiming to be from bensherman.com asking you to do so, please do not respond and report it to us using the contact details on the Company Information pages.

  • Third party sites

    Our site may contain links to other websites operated by third parties. Please note that we have no control over or responsibility for these third party sites and cannot be responsible for personal data that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

  • Our site is TRUSTe certified

    www.bensherman.com is a TRUSTe compliant website.

  • Contact us

    If you have any questions about security, please contact us via the address or email address given on the Company Information page.

PROMOTIONS

30% Promotion

Applies to Ben Sherman Retail Stores and online wwwbensherman.com only. Promotions ends on 02.12.13 and does not apply to:

  • 50 years of British Style Culture Book


EC1 CHINO PROMOTIONS

Pay GBP 33  for a second pair of full price Ben Sherman EC1 Chinos (STYLE MG00902 IN ALL COLOURS ONLY) when you purchase a pair of full price Ben Sherman EC1 Chinos is available from 14.08.13-13.09.13 at selected Ben Sherman stores.  Offer available at time of purchase, not in conjunction with any other offer, discount or promotion.