Please select one of the below options:

REGISTRATION, YOUR ACCOUNT & THE NEWSLETTER

SHOPPING 

PAYMENT & ORDERS

DELIVERY 

RETURNS & REFUNDS

TECHNICAL

GET IN TOUCH

 


REGISTRATION, YOUR ACCOUNT & THE NEWSLETTER

 

DO I NEED TO SIGN UP?

No you do not have to sign up, the check out area provides you the option to be a guest. We do suggest that you set up an account; this will allow you to order without having to enter in your details every time you would like to shop. You can set up an account right now, or you can start shopping straight away and set up your account when you check out, whichever suits you best. 

HOW DO I CHANGE DETAILS ON MY ACCOUNT?

Once you have signed up, you will be able to log into My Account anytime you like. This is the place to go if you want to change your password, delivery information, email address or e-mail preferences.

WHAT IS THE BEN SHERMAN NEWSLETTER?

To stay connected with the latest news, looks and updates from Ben Sherman, sign up to receive our bi-weekly Newsletter. You can do this by setting up an account or using the link on the lower right of the homepage.  

WHAT IS MY WISHLIST?

The Wish List is created especially for your convenience. You can save the products you like, share them with others and buy them when you’re ready. You can organise your selection into different lists and then shop them whenever you want.

HOW DO I CANCEL MY ACCOUNT?

You can cancel your account by sending and e-mail to customercare@bensherman.com. Your account will be reviewed and cancelled within 1 working day.

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SHOPPING

 

HOW DO I SEARCH FOR A PRODUCT?

You can use the Search Box on the homepage to type in the product code or a description of the item you are looking for. You can also use the clothing menus along the top of the homepage and the search categories within these menus.

HOW CAN I FIND OUT MORE ABOUT A BEN SHERMAN PRODUCT?

When you see an item you like, click on the image of it. This will take you to the product page where you can find more details about the product including the name, code, price, description, available colours, size and fit guide, washing & care, delivery and shipping and returns. You can also see photographs of the front, back and detail shots of the fabric or pattern in use. 

DO YOU HAVE A SIZE AND FIT GUIDE?

Check out the Size And Fit Guide on the product pages for measurements and tips on how to get the perfect fit. Ben Sherman shirts are designed in three fits: Soho (slim), Mod (regular) and Union (easy). 

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PAYMENT & ORDERS

 

HOW DO I PLACE AN ORDER?

When you see an item you wish to purchase, click on the product and you will be taken to the product information page. Here, select the size and quantity, and then click Add To Basket. Follow the prompts to complete the payment. You can review your products before payment in My Basket.

CAN I PLACE AN ORDER THROUGH THE PHONE?

You may prefer to place your order with one of our Guest Services Specialists at 800-811-5868.

Guest Services Hours: Monday - Friday 8am-5pm EST. Please have your item numbers ready when you call. For better service, you can print a copy of Your Basket by clicking on the print icon at the top of your browser window.  

HOW DO I PAY FOR MY ORDER?

BenSherman.com accepts several forms of payment with a US billing address:

American Express, MasterCard,Visa, PayPal, Debit cards bearing the Visa or MasterCard logo.

Currently, we do not accept:

Personal checks, Money orders, Credit cards with billing addresses outside the U.S., Credit cards issued by banks outside the U.S., Gift Certificates, Gift Cards without a PIN, Cash or Merchandise Cards.

For your convenience, your credit card information will be stored in your bensherman.com account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Policy. For added security, your billing address at ben sherman.com must exactly match the address on file at your credit card company.

Credit cards are not charged until the item(s) is shipped. However, when you pay for your order using a credit or debit card that is associated with a checking account, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your account balance.

WHEN WILL I BE CHARGED?

Once your card is authorised, payment will be taken. A confirmation email will then follow, sent to the email address entered in My Account or in the Guest check out.  If your card is not authorised, payment will not be taken, and you will be notified by a message on the screen that the authorisation has failed. Please bear in mind that even if a payment fails to be authorised, some card issuers may still reserve the money temporarily.

DO YOU SELL GIFT VOUCHERS FOR USE ONLINE?

We currently do not provide this service. 

CAN I USE A CREDIT NOTE OR GIFT VOUCHER ONLINE?

A credit note cannot be used for an online transaction, this is only valid in the store of purchase. 

VAT/SALES TAX

Applicable sales tax will be added on all orders based on the SHIPPING address. The amount of sales tax is estimated until the order has shipped and shipping confirmation has been sent. We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Cards will be taxed.

Sales tax is applied to your order in accordance with your individual state tax guidelines and is approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. The following states: AL, AZ, CA, CO, CT, FL, GA, HI, IL, IN, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OR, SC, TX, UT, VA or WA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

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DELIVERY

 

WHAT ARE THE POSTAGE COSTS?

BenSherman.com orders are shipped from Lyons, GA via parcel service (ground) with the following options:

  • All in stock items are delivered within 2-5 business days
  • Orders placed by 3 pm EST Monday through Friday will be shipped same day.
  • Shipping Charges are as follows:
    • $7.99 flat charge for all orders up to $199.00.
    • Free shipping for all orders $200.00 or greater.

CAN I CHANGE MY ORDER?

Our goal is to ship your order as quickly as possible. Therefore, once your order is submitted we are unable to make any changes to size, color or quantity. If you discover a need to change or update your order, please contact one of our Guest Services Specialists as soon as possible for assistance phone 800-811-5868 or email customercare@bensherman.com.

Guest Services Hours: Monday - Friday 8am-5pm EST. Please have your order number ready when you call. For better service, you can print a copy of Your Order by clicking the PRINT THIS PAGE button at the top of your order confirmation.

CAN I TRACK MY ORDER?

Tracking the status of your order and reviewing your order history is easy at bensherman.com. Just Sign-In to Your Account and click on the order tracking link in your Order History or use your Shipping Order Confirmation email to locate the order tracking link.

DO YOU DELIVER TO PO BOX ADDRESSES?

We are currently unable to ship to PO Boxes, APO Addresses or US territories.

CAN YOU DELIVER AN ORDER TO MULTIPLE LOCATIONS?

At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address.

DO YOU DELIVER TO HAWAII OR ALASKA?

Orders to Hawaii and Alaska will be shipped 2-Day or Next Day service only.

All orders placed BEFORE 10am EST will ship out the next business day (weekends & national holidays excluded.)

All orders placed AFTER 10am EST will ship out in 48 hours (weekends & national holidays excluded.)

PO Boxes, APO Address and U.S. territories. We are unable to ship to PO Boxes, APO Addresses or U.S. territories.

A MISTAKE HAS BEEN MADE WITH MY ORDER!

If you have noticed that we have made a mistake with your order, please contact 800-811-5868 or email customercare@bensherman.com. Phoneline hours: Monday - Friday 8am-5pm EST.

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 RETURNS & REFUNDS

 

HOW DO I RETURN AN ITEM?

We are happy to make any changes necessary for fit or preference. We will accept returns of unworn, unwashed or defective merchandise within 30 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Worn and washed product may be returned if damage is due to manufacture defect. Returns after 30 days of purchase will be reviewed and may be subject to a reduced refund. Note our facility is near Lyons, Georgia so please allow for transit time from your location.

Returns are always free with our pre-paid shipping label. Once received at our facility, processing of your return and credit may take up to 5 to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping charges.

Returns address:

BenSherman.com  Returns

Distribution Center

752 South Victory Drive

Lyons, GA 30436

CAN I EXCHANGE MY PURCHASE?

We offer free shipping on exchange orders. If you would like to exchange an item for a different size or color, please call Guest Services at 800-811-5868 or email customercare@bensherman.com or assistance. We will process your exchange order and send you a pre-paid shipping label to return the original item. We will need to charge you the purchase price for the exchange order, but once we receive your return we will credit you the cost of the original item.

CAN I RETURN MY PURCHASE TO A STORE?

Currently you cannot return your online purchases to one of our stores and visa versa. Your parcel has a free returns label included and can be returned by using your local mail service.

I HAVE A FAULTY ITEM!

At Ben Sherman, we pride ourselves on the quality of our product but if you think anything in your order is faulty, please get in touch with us within 30 days of delivery and we'll do all we can to rectify the situation. To return a faulty item, please fill out the returns note, citing ‘Faulty’ as the returns reason. Then briefly describe the fault and sign the note to complete. If we agree that the item was faulty we will refund all postage and packaging costs, as well as the cost of the item of course. 

THE ITEM I RECEIVED WASN’T THE RIGHT ONE!

We’re ever so sorry you have had this problem - it is extremely rare that this happens. Please fill out the returns note, quoting ‘wrong item’ as the reason for return. If this is agreed by our returns team, your post and packaging charges will be fully refunded, along with the cost of the item of course.

HAVE YOU RECEIVED MY RETURN?

As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 30 days of posting your parcel to us, please get in touch with Guest Services at 800-811-5868 or email customercare@bensherman.com for assistance, and we will investigate into the status of the return. Please do obtain a proof of shipment from your local mail company and note the return label number for your own records.

WHEN WILL I RECEIVE MY REFUND?

Once received at our facility, processing of your return and credit may take up to 5 to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping charges. The amount of time this takes will depend on which bank or card issuer you're with. We will credit your refund to the same card or payment methodology you used when you placed your order. If we can't do this (perhaps your card has been declined, cancelled or has expired), we'll contact you.

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TECHNICAL

 

I CAN'T SIGN INTO MY ACCOUNT

When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.

If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll send you a new password. You have six attempts to log in to your account, before you are locked out.

You can change your password, main email address or any of your other details at any time just by signing in to My Account.

WHY AM I NOT RECEIVING ANY EMAILS OR NEWSLETTERS?

One of the most common reasons for this is that your email account is identifying emails from us as junk mail, and they are being sent straight to your junk mail. To stop this from happening, add us to your email address book, then emails from us will be recognised as legitimate and should come through no problem.

HOW DOES MY SHOPPING BAG WORK?

Any item you add to your shopping bag will remain in the shopping bag until you complete your order or remove it. However, your order items are not reserved until you process payment, and you may find that if you leave it too long that item will sell out! So if you love something, our advice is to get it then and there to avoid disappointment.

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 GET IN TOUCH

 

HOW CAN I CONTACT YOU? 

If you would like our help to place an order, find a product, request a return, or choose a unique gift, feel free to contact one of our Guest Services Specialists. You can contact us via email, postal mail, phone or the online Contact Us form.

Guest Services Hours:  Monday - Friday 8am-5pm EST. 

By Phone: 800-811-5868

E-mail: customercare@bensherman.com

WHERE CAN I FIND A BEN SHERMAN STORE?

You can locate a Ben Sherman store using our Store Finder.  

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