Privacy Policy

Our Commitment to Privacy

Ben Sherman Clothing, LLC ("Ben Sherman", or “we” or “us”) values its customers (‘you”) and respects their privacy. We collect certain personal information about you so that we can provide you the services you request, improve your shopping experience and communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we may share your information with our affiliated companies and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.    This Privacy Policy (“Policy”) describes the personal information we collect about you, why we collect it, how we use it and under what circumstances we share it with third parties.  This Policy also describes the decisions you can make about how you provide your personal information to us. 

If this Policy changes in the future, we will post an updated version on our website. You can tell if this Policy has changed by checking the revision date that appears at the bottom.  You may change how you provide your personal information to us at any time.


Our Privacy Policy: Contents

Information We Collect
We may collect information (including your name, postal addresses, billing address, telephone number, email address, gender, birthday and product preferences) when you engage in any of the activities listed below:

We maintain a record of your product interests and purchases you make.  We may combine all of this information with information about you that we acquire from our joint marketing partner, from unrelated third parties, and from our other brands.   

We also gather information about how visitors navigate through our website by using click stream data gathered with "cookies" and/or online tools such as "pixel tags." See Cookies and Pixel Tags for further information.

Each time you visit BenSherman.com we collect the date and time you access our website, the Internet domain from which you access our website, the website you visited immediately prior to visiting our website, a record of the pages you've visited on our website) and general information about your system including Operating System, browser type and version, browser settings connection speed, and screen resolution. We also maintain a record of your product interests and the purchases you make with us online or by phone.

 

Using Information We Collect
To provide you with the best possible customer service experience, we may use your personal information in the following ways:

You have the option not to receive marketing information or calls.  For instructions on option out, please see the section entitled, “Managing your Personal Information” below.

Sharing Information We Collect
We may share your personal information in the following ways:

 

 

Managing Your Personal Information
You can review your personal information at any time.  To access your information online, simply click Your Account at the top of any web page, and sign in when prompted. You may also ask us to update your personal information, by emailing Customer Care at customercare@bensherman.com.   We want to communicate with you only if you want to hear from us.  Ben Sherman provides a choice in communication for customers so you can receive information from us at your discretion.  We communicate with our customers by promotional email, postal mailings, and telephone.  If you would like to be removed from our promotional email lists, postal mailings, or telephone lists, please contact us by sending an email to Customer Care at customercare@bensherman.com.

 

Please specify from which list(s) “Do not Email”, “Do Not Mail” or “Do Not Call” you would like to be remove from.  Please note that requests by email or phone may take up to 10 business days to process and request by postal mail may take up to eight weeks to process. 

Alternatively, if you do not want to receive promotional emails (i.e. not order-related) that notify you of new product arrivals, exclusive offers, upcoming events, store openings and the like, simply click the unsubscribe link provided at the bottom of any Ben Sherman email.  Please note, however, that this is for email only.

The personal information we collect from you (excluding any credit card information) may be transferred to, and stored at, a destination outside the United States.  By submitting your personal information, you agree to this transfer, storing or processing of information outside of the United States.  When we transfer your information to another country, we will protect that information as described in this Policy.

 

Cookies and Pixel Tags
We regularly use browser tracking cookies.  A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. Cookies are uniquely assigned to you and can only be read by a website or web server in the domain that issued the cookie to you.  Cookies cannot be used to run programs or deliver viruses to your computer.  
We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. For example, we use cookies to:

Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

Cookies are also used to review how visitors to our website navigate our site or interact with our email advertising.  Third-party companies assist in the collection and analysis of this data.  Your name, street address or credit card number is not accessed by or shared with other companies.

You can refuse cookies by turning them off in your browser. If you set your browser to refuse cookies we cannot process your order on our website and will not recognize you as a registered user, which allows you to access your account information. If you refuse cookies and wish to place an order from our website, please email Customer Care at customercare@bensherman.com.

 

We work with a variety of advertising companies to place our ads on websites across the Internet.  These advertising companies collect anonymous information about your visits to our website, other advertising websites or interaction with our email through the use of cookies.  This technology allows them to develop Ben Sherman advertising and marketing about goods and offers that may be of interest to you.

 

Security
We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.   To make sure you are accessing our server in a secure manner, before you submit personal financial information, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the "Address" line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

If for any reason you are unable to connect to the server, or if you are not quite comfortable shopping online at any of our websites, please feel free to place your order with us by calling Customer Care at  1-800-811-5868.

Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing").  If you receive an email that looks like it is from us asking for your personal information, do not respond.  We never request your password, user name, credit card information or other personal information through email.  If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Ben Sherman or its affiliates, please email us at customercare@bensherman.com.

 

Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Ben Sherman and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. Ben Sherman is not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.

 

In addition, where we offer the Facebook “like” button or any other functionality provided by a third party, the use of such services is subject to the privacy policies and terms of use of Facebook and such other third parties, and we do not accept any responsibility or liability for these policies and terms of use.

 

Privacy of Children on Our Web Site
Ben Sherman is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.

 

California Privacy Rights / Questions or Comments

California Civil Code Section 1798.83 permits residents of California the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for the direct marketing purposes by such third party and identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To make such a request, or for any other questions or comments please feel free to contact us at the following email address: customercare@bensherman.com. 





Effective April 2012