Returns Policy


OUR 30 DAY RETURNS POLICY


If the product is not faulty you may return any product you have purchased to us in its original condition within 30 days of the date it was delivered to you and receive a refund. In order to take advantage of this, you must (a) complete, sign and date the returns form included with our original delivery and return the products to us using the prepaid returns postage labels included inside your parcel; and (b) return the product to us in the same condition as received and if possible with all packaging. If we consider any returned product to have been used/worn/washed or tags or labels are missing or removed, we may reject the return and not to give a refund.

You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.

We do not accept returns of underwear or swimwear under our 30 Day Returns policy.

 

REFUNDS


We will issue a refund for the price you paid for the products (including all delivery charges) within 5-7 working days of the date that we confirm by email that your product is faulty. We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. If you have indicated to us that you wish to have a replacement product rather than a refund, we will provide such replacement product (subject to availability) as soon as we are able. You will not be liable for the delivery charges for the replacement product.

Please note that you have statutory rights in relation to the condition and conformity of goods. This does not affect your statutory rights.

We cannot reimburse original shipping charges.

 

Returns address:

BenSherman.com Returns

Distribution Center

752 South Victory Drive

Lyons, GA 30436

 

DEFECTIVE PRODUCTS

 

If you think a product is defective you may return the product to us and, if having examined the product, we confirm by email that it is defective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, provide a replacement. In order to take advantage of our defective returns policy, you must (a) complete, sign and date the returns form included with our original delivery (giving a short description of the defect) and return the products to us using the prepaid returns postage labels attached to the returns form; and (b) return the product to us using the prepaid returns postage label attached to the returns form. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. Where possible, please use or include with the product being returned, all original boxes, instructions/documents, tags, labels and wrappings.

 

EXCHANGES

 

Unfortunately we are currently unable to process exchanges. If you would like to return an item, please follow the guidelines outlined above and we will happily issue a refund so you can order the product in a different size.

 

CONTACT US

 

If you have any questions about cancellation or returns, please contact us via customercare@bensherman.com.

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