Effective Date: March 2017
Ben Sherman will accept returns for items purchased on the Ben Sherman online store that are received back within 30 days from delivery date for a refund. Returns received back after 30 days from delivery date will not be accepted. We do not do exchanges. You may return for a refund and place a new order for the item, size, and color of your choice. Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.
All returns MUST meet the following criteria:
All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by clicking below:
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Ben Sherman and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.