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    FAQ

    Please select one of the below options:


    REGISTRATION, YOUR ACCOUNT & THE NEWSLETTER

    DO I NEED TO SIGN UP?

    No, you do not need to sign up for an account to place an order. You have the option to check out as a guest. However, we do suggest that you set up an account; this will allow you to order without having to enter your details each time you would like to shop.

    HOW DO I CHANGE MY ADDRESS ON MY ACCOUNT?

    Once you have created an account, you can add or edit your addresses at any time. Log into your account by clicking "Log in" in the upper right corner of the website. Once you have logged in, you'll see your Account Details with your address on the right side. Click Add Address to add a new address if you do not have one on file, or click View Addresses to review and edit your addresses. If you need to edit or delete an address affiliated with your account, simply click the "Edit" or "Delete" button under each address.

    WHAT IS THE BEN SHERMAN NEWSLETTER?

    To stay connected with the latest news, looks and updates from Ben Sherman, sign up to receive our emails. You can do this by setting up an account or using the entry form in the footer of the website.

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    SHOPPING

    HOW DO I SEARCH FOR A PRODUCT?

    You can use the search box in the upper left corner of the website to type in a keyword, a product code or a description of the item you are looking for. You can also use the clothing menus along the top of the website.

    HOW CAN I FIND OUT MORE ABOUT A BEN SHERMAN PRODUCT?

    When you see an item you like, click on the image or product title to be taken to the product page. On the product page, you'll find key information about the product, including name, item number, price, available sizes and colors, and a product description.

    DO YOU HAVE A SIZE AND FIT GUIDE?

    Click the Size Guide link in our Help footer menu to review available size charts. Our Ben Sherman dress shirts are designed in two fits: Camden (skinny fit) and Kings (slim fit). 

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    PAYMENT & ORDERS

    HOW DO I PLACE AN ORDER?

    When you see an item you wish to purchase, click on the product and you will be taken to the product page. Here, select the color and size you want, and then click Add To Cart. You can access your cart at anytime while shopping by clicking the cart icon in the top right corner of the website. From your cart, follow the prompts to enter checkout and complete your purchase.

    HOW DO I PAY FOR MY ORDER?

    We accept American Express, Discover, Mastercard, Paypal, and Visa. We cannot accept international credit cards.

    WHAT CURRENCIES CAN I USE?

    All products are listed in USD. We do not accept international orders.

    WHEN WILL I BE CHARGED?

    Once you place your order, your card is authorized and payment is taken. You will receive a confirmation email with your order details.

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    DELIVERY

    For shipping information, refer to our Shipping page.

    If your order is placed before 10 a.m. CST, your order is likely to ship the same day, though that is not guaranteed. Delivery times may vary by product.

    CAN I CHANGE MY ORDER?

    Once your order has been confirmed, it is not possible for you to change it prior to dispatch.

    WHAT SHIPPING SERVICE DO YOU USE?

    We primarily use UPS for our shipping, though that is subject to change and may vary based on the product ordered.

    HAS MY ORDER BEEN SHIPPED?

    When your order has shipped, you will receive a confirmation email with your shipment details. Some items in your order may ship separately.

    CAN I TRACK MY ORDER?

    If you have an account on our website, you may log in to your account for the status of your order. Once your order has shipped, you will receive a shipment confirmation email with a shipping tracking number so you can track the progress of your package(s) while in transit.

    DO YOU DELIVER TO PO BOX ADDRESSES?

    We do not deliver to PO boxes.

    DO YOU DELIVER TO APO ADDRESSES?

    Unfortunately we are unable to deliver to APO addresses.

    A MISTAKE HAS BEEN MADE WITH MY ORDER!

    If you notice that we have made a mistake with your order, please contact Customer Care and let us know immediately. We will do what we can to correct the issue for you.

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    RETURNS & REFUNDS

    For return information, refer to our Returns page.

    HOW DO I RETURN AN ITEM?

    Follow these instructions to return an order purchased from BenSherman.com (U.S. only):

    1. Complete the return form included in your package. (Visit our Returns page if you need to print a new copy of the return form.
    2. Pack your item(s) and completed return form in the shipping box in which your order arrived or in similar protective packaging.
    3. Use the pre-paid return shipping label included with your shipment to ship the package to BenSherman.com.

    CAN I EXCHANGE MY PURCHASE?

    We do not accept exchanges. Instead, place a new order at BenSherman.com and return your original item(s) for a refund.

    CAN I RETURN MY PURCHASE TO A STORE?

    No, items purchased from BenSherman.com cannot be returned to a Ben Sherman store, retailer or international website.

    I HAVE A FAULTY ITEM!

    At Ben Sherman, we pride ourselves on the quality of our product, but if you think anything in your order is faulty, please get in touch with us within 30 days of delivery and we'll do our best to rectify the situation. To return a faulty item, please fill out the return form with a note of the issue and return your item back to us within 30 days of delivery for a full refund.

    THE ITEM I RECEIVED WASN’T THE RIGHT ONE!

    We’re sorry you have this problem. Please fill out the return form, noting the issue as the reason for return, and return your item within 30 days of delivery for a full refund.

    HAVE YOU RECEIVED MY RETURN?

    As soon as your return has been refunded by our customer service team, we'll email you to let you know. In the unlikely event that you don't receive this email within 30 days of shipping your return package to us, please contact us. Remember to make note of the tracking number on your return shipment before mailing it back to us; keep record of that tracking number, as it's not tied to your account and we do not have those numbers on file.

    WHEN WILL I RECEIVE MY REFUND?

    Once we receive your return, we will do our best to process your refund within 10 business days. You will receive email confirmation when your return has been processed. After the receipt of this email please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on your bank or card issuer.

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    TECHNICAL

    I CAN'T SIGN INTO MY ACCOUNT

    When you want to shop with us or access your account, we ask you to log in. If you find that your email address or password is not recognized, please make sure you are using the same email address and password that you used when you registered with BenSherman.com. Accounts created on international Ben Sherman websites will not be recognized on BenSherman.com.

    If you can't remember your password, click the "Forgot your password?" link on the log-in page and follow the directions.

    WHY AM I NOT RECEIVING ANY EMAILS OR NEWSLETTERS?

    One of the most common reasons for this is that your email account is identifying emails from us as junk mail, and they are being sent straight to your junk/trash folder. To stop this from happening, add us to your email address book or mark as as a safe/recognized sender in your email client.

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    CONTACT US

    HOW CAN I CONTACT YOU? 

    You may call us at (573) 615-1066 or email us at CustomerCare@BenSherman.com.

    WHERE CAN I FIND A BEN SHERMAN STORE?

    For a limited time, we have a pop-up store in New York's Soho neighborhood. Visit the Our Store page for details.

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