If you’ve made an order or have an account, you are automatically a member! You will need to sign into your account to redeem points.

Login to your account and visit The Social Club.

Explore all the ways to earn points here.

Please visit The Social Club page or contact our Customer Service team here.

No, you do not need to sign up for an account to place an order. You have the option to check out as a guest.

However, registering for an account with us is easy and provides you with the following benefits:

• Quick and easy checkout

• Personalized profile including payment options and address book

• Order History

• Email updates: be the first to hear about product launches and exclusive events

Once you have created an account, you can add or edit your addresses at any time. Log into your account by clicking "Log in" in the upper right corner of the website. Once you have logged in, you'll see your Account Details with your address on the right side. Click Add Address to add a new address if you do not have one on file, or click View Addresses to review and edit your addresses. If you need to edit or delete an address affiliated with your account, simply click the "Edit" or "Delete" button under each address.

To stay connected with the latest news, looks and updates from Ben Sherman, sign up to receive our emails. You can do this by setting up an account or using the entry form in the footer of the website.

We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, Klarna, Afterpay, and Cash App Pay.

In order for us to accept payment, your billing and credit card addresses must match. BCBG is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.

You can use the search box in the upper right corner of the website to type in a keyword, a product code or a description of the item you are looking for. You can also use the clothing menus along the top of the website.

When you see an item you like, click on the image or product title to be taken to the product page. On the product page, you'll find key information about the product, including name, item number, price, available sizes and colors, and a product description.

Please find our Size Guide here.

We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.

Yes! Note we are not responsible for any damage, lost or missing items once the package has been received at their facility.

Economy Delivery shipments to these countries are sent via FedEx or USPS. Deliveries may take up to 15 business days. Deliveries can be made to residential addresses only.

All Final Sale items are non refundable and cannot be returned for refund or exchange.

During promotions of sale on sale, all previously-reduced sale items are final sale.

Please visit our Promotions Disclaimers for more information.

No, we have discontinued the sale of gift cards on our site. However, if you already have a gift card, it can still be redeemed.

You can still redeem your gift card by entering the gift card code at checkout.

The process is the same as it was when gift cards were available for purchase.

You can check the balance of your gift card by contacting our customer support team for assistance. Please visit the Contact Us page.

Gift cards cannot be canceled or refunded.

Unfortunately at this time gift cards can only be used for orders placed in the US.

Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please visit the Contact Us page.

Your order tracking number will be sent to the email address used to place your order once your order has been shipped.

You can also log into your Ben Sherman Rewards account here and visit the orders page. It will list all of your orders, along with the current status.

We do not offer price adjustments. We apologize for any inconvenience.

If your order is placed on hold kindly visit the Contact Us page.

Please visit the Contact Us page with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.

To start a return visit our Returns page here.

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed. 

However, returning your purchase is easy. For additional information, please visit our returns page or contact us by visiting the Contact Us.

To view the typical time frame for deliveries, visit our Shipping Page here.

To start a return or exchange visit our Returns page here. All items marked Final Sale are non-returnable and cannot be returned for refund or exchange.

You have up to 30 days from the date of delivery to return items purchased at BenSherman.com. Items in US orders may also be exchanged within 30 days of the date of delivery. You may exchange one item per order. Orders that include apparel and sunglasses or shoes require two return labels, as the items must ship to different warehouses. You must generate one return label for apparel items and a second return label for sunglasses or shoes.

US orders may return items via mail for a full refund in the original form of payment, excluding outbound shipping charges and a return shipping charge of $10.95. Merchandise must be unworn and have all original hangtags, tickets, tags and/or labels attached. Swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached. 

All items marked Final Sale or Outlet are non-returnable and cannot be returned for refund or exchange. We do not make exceptions. Please note that our size guide is not a guarantee of fit, and colors may vary from what is pictured due to photography and lighting.

Please allow 5-10 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.

For details on returns visit our Return Policy.

In the event that you received wrong or damaged items, please visit the Contact Us page. A return label may be offered.

///

Emails are typically responded to within 24-48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.

We are here to support you.

Our hours are 9 AM to 5 PM Central Time, Monday-Friday.

Click here to Contact Us.

Our telephone number is (573)-886-0407.

We are not open for on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Our live chat option is available Monday through Friday (excluding holidays), 9AM to 5PM Central Time.

Chat will not be available on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day or Christmas Day.

Please use our Contact Us form here and customer service will gladly assist you with any questions.

When it’s time to pay for your favorite styles, choose Afterpay or Klarna as your form of payment at checkout. A debit or credit card is required.

With Afterpay, you’ll make your first of four payments at the time of purchase. With Klarna, your first of four payments will be charged once your order ships. Every two weeks, the remaining three payments will be automatically deducted from your chosen credit or debit card.

Enjoy no additional interest or fees when you pay on time.

Afterpay and Klarna are available online in the US, for now.

You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

See payment terms here. A higher initial payment may be required for some consumers. CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.