Most items purchased from BenSherman.com may be exchanged or returned for a refund within the first 30 days of delivery.
Items purchased from BenSherman.com cannot be returned to a Ben Sherman store or outside retailer, and vice versa.
If there are any issues with the delivery of an order, such as non-delivery or damage to products, BenSherman.com must be notified within 14 days of the shipping date or we will be unable to assist with replacement or refund.
Returns received after the 30-day mark may be refused or subject to a restocking fee.
Items listed as "final sale" are ineligible for return or exchange.
Returned merchandise must be unworn, unaltered, and accompanied by the original price tag, and packaging.
Shipping fees are non-refundable.
Gift cards are non-returnable and non-refundable.
Most products purchased from BenSherman.com may be returned free of charge using a return label printed from the returns portal.
Some restrictions may apply. International orders returning from outside the U.S. are not eligible for free returns.
Follow these instructions to return an order purchased from BenSherman.com (U.S. only):
1. Complete the step-by-step guide in the returns portal and print your shipping label.
2. Pack your item(s) in the shipping box in which your order arrived or in similar protective packaging.
3. Use the return shipping label to ship the package to BenSherman.com.
Keep record of the tracking number on your return shipping label. Tracking numbers are not linked to your account.
Returns are typically processed within 3-5 business days of receipt at the Returns Center. You will be notified via email once your return is complete.
International orders require a return authorization.
To return items from your international order, you must contact our international shipping partner, GlobalShopex, at CustomerCare@GlobalShopex.com to begin the return process. Once they have issued a return authorization you will return your item(s) to GlobalShopex for processing.
If you are shipping internationally and wish to exchange an item, please place a new order online for the replacement item and return the original item to GlobalShopex for a refund.